We’ve put together this notice to tell you about how we process any personal data collected or received by us from you. By contacting us about our services or entering a contract with us, you are accepting and consenting to the practices described in this policy.
JPS Renewable Energy Limited is a company registered in England (registered number 7609342). Our registered office is 49 Canterbury Innovation Centre, University Road, Canterbury CT2 7FG. The terms “JPS”, “we” or “us” refers to ‘JPS Renewable Energy Limited’. We are committed to protecting individuals’ personal information which is disclosed to or collected by JPS Renewable Energy Limited.
What information does JPS Renewable Energy Limited collect and how do we collect it?
We may collect personal data about you when you contact us, using our website, social media platforms, telephone or in writing to our postal address.
We also gather data about the use of our website, or social media platforms, such as which pages are most visited (or of interest) or how many people are visiting or “liking” us on platforms such as Facebook.
What does JPS Renewable Energy Limited use this information for?
We may use your personal data to do the following:
- provide you with information and services that you have asked for;
- help run and contact you about improving the way we run any accounts, services and products we have provided before, now or in the future;
- help train our staff;
- create statistics, test computer systems, analyse customer information, create profiles. Help prevent and detect debt, fraud and loss.
- provide you with updates. You can unsubscribe from these communications at any time or contact the office.
We may also monitor and record any communications we have with you, including phone conversations and emails/written communication, to make sure we are providing a good service and meeting our regulatory and legal responsibilities.
When we contact you, we may use any information we hold about you to do so. We therefore may contact you by email, phone, text message, other forms of electronic and written communications or by visiting you.
We don’t sell your personal data to third parties.
Do you share my personal data with third parties?
We will only share your personal data with organisations relevant to your installation / service being provided to you. Examples of the organisations that we might need to share your data with are:
1. OLEV (Office for Low Emission Vehicles)
2. EPC companies (Energy Performance Certificates)
3. Scaffolding companies
4. MCS (Microgeneration Certification Scheme)
5. HIES (Home Insulation & Energy Systems Contractors Scheme)
6. Suppliers and subcontractors relevant to your job or for monitoring purposes
If you have entered into a contract with us we may choose your installation to be one of our website case studies. We will not disclose your name or exact location. There are circumstances where we may need to disclose your personal data to third parties where we are legally obliged to do so, or in order to apply or enforce our legal rights.
Storing your information
We’re a UK-based company, and as such the vast majority of your personal data will be stored in the UK, in a secure physical or electronic form. However, we use third party service providers to provide email capabilities, host our social media presence and support our website. Therefore, we may need to use the services of a supplier outside the European Economic Area. Where this is the case, we will take all reasonable steps to ensure that your data is treated securely and in accordance with our data protection policy.
How long does JPS Renewable Energy Limited keep my data for?
We keep records for as long as required in accordance with legal requirements. Where your information is no longer required, we will dispose of it in a secure manner.
How do I know what personal data JPS Renewable Energy Limited has about me?
Under data protection legislation, you can request a copy of personal information we hold about you at any time. If you find any inaccuracies, we’re obliged to correct that! Please do remember though, that we are under an obligation to keep personal data secure, so please understand if we require reasonable proof of ID.
Please address any requests to: Data Protection, 11 Phoenix Park, Parkwood Industrial Estate, Maidstone, Kent ME15 9XN. We’ll respond as soon as we are able, and in any event within the statutory timescale set, but please do provide as much information as you can about why you think we hold your data so we can locate records quickly.
We reserve the right to charge a fee for this process.
We may update this policy at any time – so feel free to check it from time to time. Any significant changes will be notified by placing a prominent notice on our website.
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